Meet the house
Vice city runs one floor, one set of rules and a crew that works the night shift. Here is who we are and what we promise everyone who takes a seat.
Why we built this house
Every town has a house. Most of them keep the rules in a back room and the exit behind a curtain. We built ours with the lights on.
A lobby we actually pick, promos whose terms fit on one screen, payments that need no explaining and a support chat that stays with you until it is sorted. All of it under one roof, open all night.
In this city, trust is earned in small moments: terms shown before you opt in, a withdrawal that tells you the stage it is at, a straight answer to a straight question. Those are the parts we build first.
The place keeps changing. Players tell us what is missing, the numbers tell us what is slow, and we fix both. What does not change is the idea that the house plays it straight with you.
The founder
In this town you remember who answered straight. That is the only reputation worth having.
Marco Ferrante
Founder & CEO of Vice city
Four things we never gamble with
- 01
Payouts you can track
Every withdrawal shows the stage it is at, from the checks to the bank, so you never have to ask where your money is.
- 02
Payments without the fuss
Pick a method, pick an amount, confirm. The cashier walks you through it, and the deposit shows up as soon as the provider confirms it.
- 03
Rewards with the rules showing
Your level, your XP and what the next level opens sit on one screen, and every promo shows its terms before you opt in.
- 04
Support that stays until it is sorted
The chat is on every page. Ask about a deposit, a withdrawal stage or a rule, and the conversation stays open until you have your answer.
The people behind the lights
Five teams keep the place running. Any one of them can be the reason your night goes well, so none of them gets to phone it in.
Product and engineering
What they run
The platform itself: every screen, every flow, every release.
Every night
- Site releases
- Speed and uptime
- Accessibility and testing
Cards on the table
Your data stays locked, the rules are written in plain words, and help is one tap away on every page. No back rooms.
Your account, locked
Every connection is encrypted, and a first withdrawal waits for a verification that checks it really is you.
Rules in plain words
Promo conditions, deadlines and progress are shown before you take part, not after.
Help within reach
The support chat is on every page and can walk you through a deposit, a withdrawal stage or any rule.
The right move should always be the easy one: before you play, while you play and the morning after.
The paperwork
Trophies on the wall
Awards matter when they track something players can feel. These came in the years withdrawals got faster and the queue for support got shorter.
EGR Operator Awards · 2025
Rising Star Operator
Recognising operators that made the clearest year-on-year gains in product quality and player service.
- 2025Casino Operator of the YearSBC AwardsShortlisted
- 2024Online Casino of the YearGlobal Gaming AwardsShortlisted
- 2024Customer Service TeamiGaming IdolWinner
- 2023Player ExperienceEGR Nordics AwardsFinalist